Using the Cloud Based App

Reset the WiFi on the controller

Press and release “MENU” on the face of the controller to wake up the screen
When the screen lights up, hold down “MENU” on the face of the controller for 3 seconds
Arrow down 3 times until it says “WIFI”
Click “OK” when it says “Setup WiFi”
Click “OK” when it says “Reset WiFi”, this will take a minute
If the asterisk on the top right of the controller screen is gone then it has reset, if it is still there it hasn’t reset
Reconnect your controller to WiFi using the JellyFish Designer app

Connect your phone to the JellyFish-xxxx WiFi, Password bigfish10
Press the “Setup” tab in the Designer app
Press “WiFi Setup”
Press “Search for networks” and click on your network
Type in your Network Password and press connect

It will say “Configuring WiFi…” and will take about 5 minutes
An * means the controller is connected and working
9 is a perfect connection, 8 is slightly less and so on, a 5 or higher is good

Make sure your phone is connected to the same WiFi as the controller

Check the controller connection

If the controller is hardwired, look on the controller screen for a # symbol which means the controller is hardwired to the router. There should be an ethernet cable between the controller and a WiFi extender, or an ethernet cable directly from the controller to the router. If the # is there move on to the next step.
If the controller is wirelessly connected, look on the controller screen for an *9 or *8 etc. The number reflects how strong the connection is, if the number is low like *2 *3 it means there is a very weak signal, if the number is high like *8 or *9 the signal is very strong.
If there is no *number or #, connect the controller to WiFi

ONLY follow this step if there is no *number or # on your controller screen, click here for instructions on how to reset WiFi
Reset the router

Follow instructions for your router
Uninstall and reinstall the app
Follow instructions for your phone
Swipe the app closed and freshly reopen it (clear from the background)
Follow instructions for your phone
Reset the WiFi extender if you have one
Unplug the WiFi extender and replug it in
Give the phone permission to connect to the app
Usually the installer does this at install because it will not connect on iPhones if this step is not done. Go to settings, then privacy, then local network, verify the switch is slid over to green for JF Designer
Hard reboot the controller

Flip the switch on the bottom left hand corner of the control box, leave the controller powered off for 10 mins, then turn back on
Verify you are using 2.4 ghz WiFi, not 5 ghz

JellyFish Lighting controllers are designed for 2.4 ghz because it produces a stronger signal, but it’s not as fast. 5 ghz produces faster speeds, but a weaker signal. This is normally handled at install and installers will program an extender to convert to 2.4 ghz to connect. If not, a WiFi extender is needed.

Flip the toggle switch on the left face of the controller to on/up

Check the controller settings

Note – The BIT is typically set correctly by your install team. If you found yourself curious about the controller, you may have changed the BITs by accident. Here is how to go back to the correct bit.
Press and release “MENU” on the face of the controller to wake up the screen
Arrow down to LED, press OK
Press the down arrow to change the lights BIT from 12 to 8 or 8 to 12. Depending on which one is currently selected, go opposite of what the bit is currently set at
Push OK and test a program to make sure it’s performing correctly